How Password Issues Plague Help Desk Calls

Password verification has always been a hot topic in corporate cybersecurity. Passwords are vague and difficult to remember. This can often lead to password errors on many online accounts using weak, memorable words or the same password.

The biggest reason for data breaches is the company.

No more common in paswords, write them down or save them in insecure computer files. This program is designed to deal with major issues such as weak and stolen paswords.

To prevent this from happening, companies like to impose different and more complex passwords on other online accounts.

In addition to the need to constantly change these passwords based on information security tips and guidelines, it is very difficult for employees to remember passwords and when employees are forced to forget, they do what They look great. As a solution – and they call for help.

One of the most common reasons people go to the helpdesk is to forget their pasword.
The helpdesk is in constant touch for pasword issues. According to SLACK, the helpdesk receives an average of more than 20 calls per user each year. Gartner’s report also found that more than 40% of helpdesk tickets were pasword-related.

Employees and clients of an organization see the helpdesk as the easiest and most effective way to resolve forgotten pasword issues, or as a need to change paswords instead of correcting them.

Lack of education (technological and general) Some users may find the helpdesk the fastest and easiest way to solve pasword problems.

Resetting your pasword may seem like an easy task, but it’s not an easy two minute solution.
Instead, employees may need to wait longer to contact support and resolve the issue. In addition, people who work at non-business desks may lose their work experience or equipment, meaning that company employees may be left without productive capacity for several hours.

While employees are waiting for their paswords to be reset, companies are not only wasting their time but also spending a lot of money.

On average, resetting each pasword costs businesses 70. This is increasing over time and is very expensive for companies as more than half of the users forget the pasword and the staff needs to forget the pasword and reset it.

It is not uncommon to see passwords and password reset calls becoming a major source of lost productivity for many organizations.

A survey of 600 IT professionals found that 36.7% of US companies and 60% of UK companies have programs that require more than 25 paswords. Due to the number of paswords that employees need to remember, companies lose 2.5 months of productivity per year when they reset their paswords.

Teach employees to change paswords on their own.

The traditional helpdesk cancellation solution allows employees and corporate users to reset their paswords without having to call the helpdesk via pasword reset software (SSPR).

As the name suggests, the SSPR solution allows employees to securely open accounts and reset passwords without contacting support.

You have reduced the burden of reloading passwords in support calls by assigning a standalone service user. Many companies have recently started using it, as it significantly reduces the number of helpdesk calls, saves time and improves overall performance.

Yes, it’s easy to break your password.

However, the pasword problem comes from a simple helpdesk call. Because paswords are easy to crack or compromise, they compromise corporate security. So, this quick and easy solution solves the problem of calling the assistant phone without considering that the paswords themselves are not trustworthy.

Clear password
The article is written on the wall: So companies and businesses can eliminate the day-to-day tasks that help desk calls by increasing employees’ productivity, reducing costs, and increasing security. Businesses want to completely eliminate traditional methods of password identification.

Change password with authentication tools.
SSPR may improve some areas, reduce costs, and increase performance, but does not provide password-free technology with the added benefit of password decryption.

By eliminating passwords, password-free technology simplifies the use and protection of passwords and eliminates the habit of creating and remembering different passwords for different online accounts. Leads to the development of cleaning.

Non-password technology as a solution

Non-password technology involves two key factors, not user authentication and providing users with access to passwords. These factors include who the employees are (biometric technologies such as face, iris or fingerprint scanning technology) and what they have (mobile number, keyboard and note / symbol? ā€¯Introduction).

Non-password technology allows office teams to focus on important and more useful issues.

Different password identification technologies may require different methods of identification. But they all have one thing in common: they do not have employee information in the system. What makes password-free technology more reliable than traditional password-based security technology is that it does not store important information in the system.

Password identification resolves issues targeted by SSPR.

Due to its advantages, non-password technology has become more popular in recent years. A 2021 study found that the main reasons respondents for adopting non-password technology in their organizations are cost savings, prevention of identity theft and fishing, and user experience. .

Non-password technology also separates the identification process.
Non-password technology makes it difficult for hackers to gain and maintain maximum security by using keys created and stored on personal devices instead of storing user personal information and passwords on servers.

Adverse password effects
When discussing the harmful effects of passwords, it’s easy to see them as having a detrimental effect on a company’s cybersecurity. Forgotten but forgotten passwords are even more important: passwords reduce employee productivity, increase support services, and make companies more expensive.

Passwords are currently the leading cause of security breaches. Unfortunately, this can be bypassed-but not unless you’re a techie who knows what he’s doing.

Responses from organizations and departments for complete removal of passwords take a long time.

More than 80% of data breaches have been reported in recent years due to weak or stolen passwords.

It’s easy to see why employees and helpdesks get frustrated, since half the helpdesk calls are spent on small and unnecessary tasks, such as resetting your password.


Passwords should be eliminated to give desk staff and IT teams more freedom and time to solve more interesting and important issues and problems.

With the latest password-free technology, there has never been a better time to solve the costly and time consuming problem of resetting and reusing passwords.

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